Cancellation policy

At Cozwel, we understand that plans may change. Please review our cancellation policy below.

Order Cancellations

Orders may be cancelled before they are processed or shipped. To request a cancellation, contact us at info@cozwel.com with your order number as soon as possible.

Shipped Orders

Once an order has shipped, it cannot be cancelled. However, you may request a return in accordance with our Return & Refund Policy.

Refunds

Approved cancellations will receive a full refund to the original payment method, typically within 5–10 business days.